Proven IT leader with 20+ years of progressive experience driving enterprise technology strategy, cloud adoption, and large-scale infrastructure modernization across global organizations.
Adept at leading cross-functional teams, managing multi-million dollar budgets, and aligning IT operations with business objectives.
Recognized for delivering transformation initiatives; including M&A integration, ITSM enhancements, and AI-enabled solutions.
Through a focus on operational stability, resilience, and cost efficiency, I enable business growth and long-term success.
Trusted advisor to executives with a track record of shaping IT roadmaps, optimizing vendor partnerships, and leading cultural change.
Career History
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Aug 2024PRESENT
Director of Technology
- Promoted from Associate Director to lead global IT infrastructure strategy, while maintaining oversight of prior responsibilities to ensure continuity and success.
- Conduct IT infrastructure due diligence and integration for M&A activity, ensuring seamless onboarding of acquired entities.
- Define standards for campus and cloud network infrastructure supporting a global delivery model.
- Leverage AI-powered platforms to increase productivity through Microsoft Co-Pilot and provide proactive end-user digital monitoring with the HPE/Juniper MIST solution.
- Build enterprise-wide Smartsheet project frameworks with automation, reducing manual processes and accelerating project delivery.
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Aug 2022Aug 2024
Associate Director, Enterprise Transformation
- Directed enterprise-wide technology roadmaps, aligning IT strategy with business goals and improving operational resilience.
- Enhanced ITSM methodologies, driving continual service improvements and service delivery efficiency.
- Oversaw managed service providers, achieving contract compliance and measurable SLA improvements.
- Partnered with security and compliance teams to prepare for audits and mitigate risks.
- Championed organizational change initiatives, including People & Culture training programs, strengthening workforce engagement.
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Feb 2020Aug 2022
Senior Manager, Network Operations
- Directed global migration from legacy managed MPLS to internet SD-WAN and SASE based network security solution, providing cost reductions and centralizing operational management and security policies.
- Provided support for large-scale cloud migration projects, transitioning services and data from on-premise managed data centers.
- Managed UCaaS and network vendor transitions and contracts, ensuring uninterrupted operations and business continuity.
- Represented IT in security audits, closing high-risk gaps and strengthening compliance posture.
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Nov 2017Feb 2020
Global Engineering & Operations Manager
- Managed global engineering teams spanning network and platform functions, ensuring operational excellence.
- Aligned automation efforts, reducing manual workload and improving service reliability.
- Transitioned teams to agile practices, accelerating project delivery and fostering cultural adoption of new ways of working.
- Maintained ITIL-aligned operations, improving incident response times and minimizing risk.
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Sep 2014Nov 2017
Service Delivery Executive
- Partnered with clients on strategic IT planning, contract negotiations, and ongoing delivery management.
- Drove SLA compliance and reduced financial penalties by implementing proactive capacity and incident management.
- Managed cross-discipline IT operations (network, storage, mainframe, midrange) supporting mission-critical environments.
Hewlett Packard Enterprise
(formerly EDS)
Network Engineer Team Lead
Network Operations Team Lead
Network Operations Analyst
Network Administrator Desktop Support
Education
1998
DeVry Institute of Technology
Pomona, CA
B.S. Telecommunications Management
